VoIP or Voice Over IP and SIP (virtual phone lines that use the internet) have for some time now been the buzz words and phrases in telecoms, with adopters experiencing varying degrees of success depending on how they have deployed it.
In my 16 years in this industry, never has something been so misunderstood by customers, mis-sold by un-ethical and greedy sales people and providers and deployed poorly by providers.
Amongst other things, the quality and success of SIP and VOIP is limited by its reliance on the strength of the broadband connection it is to use.
Many companies have suffered when adopting SIP trunks and Voice Over IP because they simply don’t have the bandwidth (up-load speed is as important as download) available in order for it to work successfully. Sometimes this is because they have been advised to run it over the same broadband connection that they use for internet access. When routing multiple calls at the same time this is just asking for trouble with most standard ADSL broadband connections.
The next few years will see a huge increase in companies adopting VoIP and SIP trunks.
The main reasons for this being
- The increase in the number of business whose addresses can achieve FTTC or Fibre To The Cabinet.
- The increase in options for high bandwidth Ethernet connections between £100 and £300 per month (these connections have decreased in price by 200 or 300% in the past few years and continue to fall).
Ethernet connections will provide enough bandwidth for business to run voice and data on the same connection meaning that not only will they benefit from huge bandwidth but by running voice over it, they can also benefit from saving money by getting rid of their traditional BT phone line rentals and internet broadband.
Smaller business can do the same with a FTTC internet connection.
There are other factors involved in making sure that Voice Over IP works properly. Cutting these corners often leads to it not working properly. Watch this space for more on Voice Over IP, how it works and the benefits for all businesses.